:root {
  --obsidian: #0b0f17;
  --ink: #111827;
  --panel: #ffffff;
  --paper: #f8fafc;
  --line: #e2e8f0;
  --muted: #64748b;
  --text: #0f172a;
  --emerald: #10b981;
  --emerald-dark: #047857;
  --amber: #b45309;
  --red: #b91c1c;
  --blue: #1d4ed8;
  --radius: 12px;
  --shadow: 0 1px 2px rgba(15, 23, 42, .06), 0 14px 40px -24px rgba(15, 23, 42, .25);
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, "Segoe UI", sans-serif;
  background: var(--paper);
  color: var(--text);
  font-size: 14px;
  line-height: 1.5;
}
a { color: var(--emerald-dark); text-decoration: none; }
a:hover { text-decoration: underline; }
code, .tiny { font-family: ui-monospace, SFMono-Regular, Consolas, monospace; font-size: 12px; }
.tiny { color: var(--muted); }
.muted { color: var(--muted); }
.small { font-size: 12px; }
.truncate { max-width: 260px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.demo-strip {
  background: #111827;
  color: #d1fae5;
  text-align: center;
  font-size: 11px;
  letter-spacing: .08em;
  text-transform: uppercase;
  padding: 7px 12px;
}
.topbar {
  background: var(--obsidian);
  color: #e2e8f0;
  display: flex;
  align-items: center;
  gap: 24px;
  padding: 14px 28px;
  border-bottom: 1px solid rgba(148, 163, 184, .14);
}
.brand { color: #fff; font-weight: 800; letter-spacing: .04em; font-size: 18px; }
.brand span { color: var(--emerald); }
.brand small { color: #94a3b8; font-weight: 500; margin-left: 2px; }
.nav { display: flex; gap: 18px; flex: 1; }
.nav a { color: #cbd5e1; font-size: 13px; }
.nav a:hover { color: #fff; text-decoration: none; }
.who { display: flex; align-items: center; gap: 12px; font-size: 12px; }
.who form { margin: 0; }
.link-btn { background: none; border: 0; color: #cbd5e1; cursor: pointer; font: inherit; padding: 0; }
.link-btn:hover { color: #fff; }
.pill { border: 1px solid rgba(16, 185, 129, .35); color: #a7f3d0; border-radius: 999px; padding: 3px 9px; font-size: 11px; }
.wrap { max-width: 1220px; margin: 0 auto; padding: 28px; }
.footer { max-width: 1220px; margin: 0 auto; padding: 24px 28px 40px; display: flex; justify-content: space-between; gap: 20px; color: var(--muted); font-size: 11px; }

.page-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 20px; margin-bottom: 22px; }
.page-head h1 { margin: 2px 0 4px; font-size: 28px; letter-spacing: -.02em; }
.eyebrow { color: var(--emerald-dark); font-size: 10px; font-weight: 800; letter-spacing: .14em; text-transform: uppercase; }
.head-actions { display: flex; align-items: center; gap: 10px; }
.grid.two { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.stat-grid { display: grid; grid-template-columns: repeat(6, 1fr); gap: 12px; margin-bottom: 18px; }
.stat { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 16px; box-shadow: var(--shadow); }
.stat-label { display: block; color: var(--muted); font-size: 11px; text-transform: uppercase; letter-spacing: .08em; }
.stat strong { display: block; font-size: 28px; margin: 4px 0; }
.stat small { color: var(--muted); font-size: 11px; }
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; box-shadow: var(--shadow); margin-bottom: 18px; }
.panel.narrow { max-width: 680px; }
.panel.note { background: #f0fdf4; border-color: #bbf7d0; }
.panel-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 12px; }
.panel-head h2 { margin: 0; font-size: 15px; }
.table { width: 100%; border-collapse: collapse; }
.table th { text-align: left; font-size: 10px; text-transform: uppercase; letter-spacing: .08em; color: var(--muted); padding: 8px 10px; border-bottom: 1px solid var(--line); }
.table td { padding: 10px; border-bottom: 1px solid #f1f5f9; vertical-align: top; }
.table tr:last-child td { border-bottom: 0; }
.table tr:hover td { background: #f8fafc; }
.status { display: inline-block; border-radius: 999px; padding: 2px 8px; font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; }
.status.extracted, .status.complete, .status.done { background: #d1fae5; color: #065f46; }
.status.queued, .status.processing, .status.partial { background: #fef3c7; color: #92400e; }
.status.failed { background: #fee2e2; color: #991b1b; }
.badge { display: inline-block; background: #f1f5f9; color: #334155; border-radius: 5px; padding: 2px 6px; font-size: 10px; }
.badge.warn { background: #fef3c7; color: #92400e; }
.progress { height: 7px; background: #e2e8f0; border-radius: 999px; overflow: hidden; min-width: 70px; }
.progress.large { height: 10px; margin-bottom: 10px; }
.progress span { display: block; height: 100%; background: linear-gradient(90deg, var(--emerald), #34d399); border-radius: 999px; }
.ring { --p: 0; width: 72px; height: 72px; border-radius: 50%; background: conic-gradient(var(--emerald) calc(var(--p) * 1%), #e2e8f0 0); display: grid; place-items: center; position: relative; flex: none; }
.ring::after { content: ""; position: absolute; inset: 8px; border-radius: 50%; background: #fff; }
.ring span { position: relative; z-index: 1; font-size: 13px; font-weight: 800; font-variant-numeric: tabular-nums; }
.ring-row { display: flex; align-items: center; gap: 14px; }
.kv { display: grid; grid-template-columns: 150px 1fr; gap: 8px 14px; margin: 0; }
.kv dt { color: var(--muted); font-size: 12px; }
.kv dd { margin: 0; }
.alert { background: #fffbeb; border: 1px solid #fde68a; color: #92400e; border-radius: 10px; padding: 12px 14px; margin-bottom: 14px; }
.alert.error { background: #fef2f2; border-color: #fecaca; color: #991b1b; }
.alert.success { background: #ecfdf5; border-color: #a7f3d0; color: #065f46; }
.alert.info { background: #eff6ff; border-color: #bfdbfe; color: #1e40af; }
.stack { display: grid; gap: 14px; }
.stack label { display: grid; gap: 6px; font-size: 12px; font-weight: 600; }
input, select { border: 1px solid #cbd5e1; border-radius: 8px; padding: 9px 11px; font: inherit; background: #fff; }
input:focus, select:focus { outline: 2px solid #a7f3d0; border-color: var(--emerald); }
.btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; border: 1px solid #cbd5e1; background: #fff; color: var(--text); border-radius: 8px; padding: 9px 14px; font: inherit; font-weight: 600; cursor: pointer; }
.btn:hover { background: #f8fafc; text-decoration: none; }
.btn.primary { background: var(--emerald-dark); border-color: var(--emerald-dark); color: #fff; }
.btn.primary:hover { background: #065f46; }
.filters { display: flex; gap: 10px; margin-bottom: 14px; }
.filters input { min-width: 260px; }
.evidence-cell { max-width: 360px; }
.snippet { background: #f8fafc; border-left: 2px solid var(--emerald); padding: 5px 8px; margin: 4px 0; font-size: 11px; color: #334155; }
.score { font-weight: 700; font-size: 12px; }
.timeline { list-style: none; margin: 0; padding: 0; }
.timeline li { display: flex; gap: 12px; padding: 10px 0; border-bottom: 1px solid #f1f5f9; }
.timeline li:last-child { border-bottom: 0; }
.timeline-dot { width: 9px; height: 9px; border-radius: 50%; background: var(--emerald); margin-top: 5px; flex: 0 0 auto; }
.login-shell { min-height: 70vh; display: grid; place-items: center; }
.login-card { background: var(--panel); border: 1px solid var(--line); border-radius: 16px; padding: 30px; width: min(520px, 100%); box-shadow: var(--shadow); }
.login-card h1 { font-size: 24px; margin: 4px 0 8px; }
.demo-accounts { margin-top: 22px; border-top: 1px solid var(--line); padding-top: 16px; }
.account-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 6px 14px; margin-top: 8px; font-size: 12px; color: var(--muted); }
@media (max-width: 900px) {
  .stat-grid { grid-template-columns: repeat(2, 1fr); }
  .grid.two { grid-template-columns: 1fr; }
  .topbar { flex-wrap: wrap; padding: 12px 16px; }
  .wrap { padding: 18px; }
  .footer { padding: 18px; flex-direction: column; }
}

/* Gate B assessment / simulator */
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px 16px; margin-bottom: 12px; }
.form-actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 12px; }
.sim-grid { display: grid; grid-template-columns: 340px 1fr; gap: 22px; align-items: start; }
.phone { background: #0b141a; border-radius: 22px; padding: 14px; color: #e5e7eb; box-shadow: var(--shadow); }
.phone-head { display: flex; justify-content: space-between; align-items: center; color: #a7f3d0; font-size: 11px; text-transform: uppercase; letter-spacing: .08em; margin-bottom: 12px; }
.bubble { background: #1f2c34; border-radius: 12px; padding: 10px 12px; margin: 8px 0; font-size: 12px; line-height: 1.45; }
.status.assessed_clear, .status.remediated, .status.registered { background: #d1fae5; color: #065f46; }
.status.voice_gate, .status.self_id_failed, .status.remediation_no_contact, .status.service_request { background: #fef3c7; color: #92400e; }
.status.complaint { background: #fee2e2; color: #991b1b; }
@media (max-width: 900px) { .sim-grid { grid-template-columns: 1fr; } .form-grid { grid-template-columns: 1fr; } }

.status.OPEN_CONTRACT { background: #e0f2fe; color: #075985; }
.status.CESSATION_REPORTED, .status.FLOOR_REACHED, .status.CLIENT_AUTHORISED { background: #fef3c7; color: #92400e; }
.status.PURGED { background: #e2e8f0; color: #334155; }
.status.LEGAL_HOLD, .status.RETENTION_EXCEPTION { background: #fee2e2; color: #991b1b; }

/* Cohort analytics: restrained enterprise bars, no decorative charts */
.stacked { display: flex; height: 18px; border-radius: 999px; overflow: hidden; background: #e2e8f0; margin: 8px 0 12px; }
.stacked span { display: block; height: 100%; min-width: 2px; }
.seg.extracted, .seg.assessed_clear, .seg.remediated, .seg.understood { background: #059669; }
.seg.processing, .seg.queued, .seg.awaiting_response, .seg.contact { background: #0ea5e9; }
.seg.voice_gate, .seg.resend, .seg.gap { background: #f59e0b; }
.seg.complaint, .seg.failed, .seg.self_id_failed { background: #dc2626; }
.seg.opted_out, .seg.service_request { background: #64748b; }
.legend { display: flex; flex-wrap: wrap; gap: 12px; font-size: 11px; color: var(--muted); }
.legend i { display: inline-block; width: 9px; height: 9px; border-radius: 2px; margin-right: 5px; }
.bar-row { display: grid; grid-template-columns: 120px 1fr 38px; align-items: center; gap: 10px; margin: 9px 0; font-size: 12px; }
.bar-track { height: 9px; background: #eef2f0; border-radius: 999px; overflow: hidden; }
.bar-track span { display: block; height: 100%; border-radius: 999px; background: linear-gradient(90deg, var(--emerald), #34d399); }
.bar-num { text-align: right; font-variant-numeric: tabular-nums; color: var(--muted); }
.exception-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; }
.exception { border: 1px solid var(--line); border-radius: 10px; padding: 10px 12px; background: #fff; }
.exception strong { display: block; font-size: 22px; font-variant-numeric: tabular-nums; }
.exception small { color: var(--muted); }
.sla-note { margin-top: 12px; padding-top: 10px; border-top: 1px solid var(--line); }
.radio-row { display: flex; gap: 10px; align-items: flex-start; border: 1px solid var(--line); background: #fff; border-radius: 10px; padding: 10px 12px; font-weight: 400; }
.radio-row input { margin-top: 3px; }
.radio-row span { display: grid; gap: 2px; }
.radio-row small { color: var(--muted); }
.demo-switch select { background: #0f172a; color: #cbd5e1; border-color: #334155; padding: 5px 8px; font-size: 11px; }
.timeline-wrap { margin-top: 18px; padding-top: 8px; border-top: 1px solid var(--line); }
.timeline-track { position: relative; height: 54px; margin: 18px 28px 4px; border-top: 3px solid #dbe5e0; }
.timeline-mark { position: absolute; top: -8px; width: 110px; transform: translateX(-50%); text-align: center; font-size: 10px; color: var(--muted); }
.timeline-mark i { display: block; width: 13px; height: 13px; margin: 0 auto 5px; border-radius: 50%; background: var(--emerald); border: 3px solid #fff; box-shadow: 0 0 0 1px var(--emerald); }
.timeline-mark.past i { background: #f59e0b; box-shadow: 0 0 0 1px #f59e0b; }
.timeline-mark b { display: block; color: var(--text); font-size: 10px; text-transform: capitalize; }
.timeline-mark small { display: block; white-space: nowrap; }
.timeline-range { display: flex; justify-content: space-between; color: var(--muted); font-size: 10px; margin: 0 28px; }